Quote:
Originally Posted by MovingTarget
Thanks for the info. Will try when around there.
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Let me know how receptive are they towards male customers....lol.
Quote:
Originally Posted by NewFreedom
i hv no idea how upgrades shld always be free. every hotel worldwide is always "subjected to availability" n even if they choose nt 2 upgrade u, there is nothing wrong as long as u r given wat u paid for. even if given, is out of goodwill and u cannot demand 4 goodwill.
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Maybe Bro Naka went during peak period, or hit Batam at a very late hour so the room reserve was given to an earlier customer.
He is not a walk-in customer. Hotel was pre-book already.
Under Booking dot com rules, no show will mean the hotel will deduct the $ from his CC.
I still hold the view the hotel is at fault here. Peace out.